THE DIGITAL PICKLE STUDIO - MASTER SERVICE AGREEMENT DIGITAL CONTRACT

This Agreement outlines the terms between The Digital Pickle Studio ("TDPS") and the Client for all creative services provided.

1. Studio Structure TDPS operates as a collaborative creative studio. Freelancers and other independent contractors may assist with project completion under TDPS's management. This ensures consistent quality and timely delivery.

2. Payment Terms

  • Accepted forms of payment: E-transfer and cash. Any other method must be discussed and approved in advance.

  • For package projects: Full payment is required before any work begins.

  • For small one-off services: No deposit is required.

  • Outstanding balances must be paid in full before any new services commence.

  • Clients may take the time needed to pay, but no new work will begin until previous balances are cleared.

  • Money is not transferred to TDPS until the project is considered "complete" by mutual agreement.

3. Refund and Cancellation Policy

  • If cancellation occurs before meaningful work has begun, a full refund will be issued.

  • If cancellation occurs after work has started, a partial refund may be issued based on completed work.

  • If dissatisfied with final work upon delivery (before approval), TDPS offers a full money-back guarantee. Deliverables will not be provided if a refund is issued.

4. Scope of Work and Revisions

  • Unlimited reasonable revisions are included before project completion.

  • Once a project is marked "complete," any additional changes will incur a flat fee per revision.

5. Work Methods

  • TDPS may use publicly available stock images. These are non-original assets available for public use.

  • Clients may request exclusively original content at an additional cost.

  • TDPS often uses AI tools as part of the creative process. Clients may request that no AI be used for an additional fee.

6. Technology and Third-Party Services

  • TDPS is not responsible for failures of equipment, software, third-party platforms, or other technology-related issues (e.g., Facebook outages, Squarespace glitches, Photoshop malfunctions, hardware failures).

  • TDPS is not responsible for unexpected costs tied to third-party services (e.g., hidden fees, subscriptions, price changes).

7. Timeline and Deadlines

  • Project timelines are agreed upon individually with each client.

  • Projects may extend beyond the original deadline due to reasonable circumstances.

  • The sooner a client responds to communication, the sooner their project can be prioritized.

  • Delays in client communication may result in adjustments to project timelines.

8. Pricing Notice TDPS is in a "beta" phase. Pricing may change over time to reflect growth and experience. Clients will always be informed of any changes before being billed.

9. Portfolio and Credit

  • TDPS reserves the right to showcase completed work in its portfolio, marketing, and promotional materials.

  • If a client wishes to keep work private, they must notify TDPS in writing and may be subject to an additional privacy fee.

10. Client Approval

  • Clients are responsible for reviewing and approving work before considering the project complete.

  • Once approved, clients are responsible for any unnoticed errors or omissions.

11. Governing Law This Agreement is governed by the laws of Alberta, Canada